Italian-speaking Client Advisor

Workster partners with the largest outsourcing company in Greece to find Italian-speaking Customer Experts for their office in Athens.

Your Role

Assist our community and help resolve inquiries empathetically, accurately and on time
Become and remain knowledgeable about our products and community standards
Make well balanced decisions and personally driven to be an effective advocate for our community
Strong interpersonal skills, verbal and written communication skills and most importantly empathy
Display a strong bias to doing what’s right for our community in supporting Facebook’s mission to #ShipLove
Investigate and resolve issues that are reported on the platform such as requests for account support and reports of potentially abusive content
Respond to user inquiries with high quality, speed, empathy and accuracy
Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
Enforce Terms of Use by carefully monitoring reports of abuse on the site
Review the reported content within agreed turnaround times and standards of quality
Identify inefficiencies in workflows and suggest solutions
Recognize trends and patterns, and escalate issues outside the company policy to the global team

Your Qualifications

C1 level of Italian
Good level of English (B2)
Willingness to relocate to Athens or already based there
Experience in Customer Support is an advantage
Strong abilities to work independently and as a team player
Problem-solving and critical thinking skills
Adaptable and flexible, demonstrating abilities to work with process and information changes
Strong working knowledge of external systems and PC based internet and software applications
Ability to provide required documentation (ID/Passport, Birth Certificate)

The Offer

Relocation package with initial hotel stay, flight paid and help finding permanent accommodation
Competitive salary structure with bonus
Private health insurance
Varying shifts to be defined
A dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential