Workster partners with a leading Outsourcing/BPO company that is looking to recruit Czech-speaking Tech Support Specialists for their offices in Lisbon. We are looking for engineers who love putting out fires – people who thrive under difficult and
challenging circumstances, who enjoy getting involved in tough situations and learn at the same time.
If you love technology and believe that your abilities can be developed through effort and persistence, and it makes your day when a customer or peer thank you for your help, this may be the career opportunity for you.

Your Role

  • Taking ownership of new cases and escalations promptly.
  • Assisting Enterprise customers, partners, and fellow engineers.
  • Defining the scope of customer issues and support boundaries by gathering relevant information.
  • Conducting thorough research to investigate problems, with the option to collaborate with other teams.
  • Consulting with colleagues, handing over cases if necessary.
  • Escalating issues to management when appropriate, acting as a customer advocate, and keeping customers informed.
  • Collaborating with management and engineering to address service issues, produce bug fixes, and develop test cases as needed.
  • Ensuring that each support request you handle adheres to our Service Level Agreement (SLA) and achieves the highest customer satisfaction by managing expectations and delivering on commitments.
  • Documenting your technical work and research in a comprehensive manner.
  • Proactively addressing customer satisfaction concerns before they escalate into problems.

Your Qualifications

  • Fluent Czech (C2) and  English at good level (B2-C1)
  • Based in Lisbon or willing to relocate
  • Strong knowledge of Office 365 in an Enterprise environment – particularly, Exchange Online.
  • Foundations knowledge on Networking, Protocols, Authentication (Basic, Kerberos, NTLM) and PowerShell.
  • Experience working with Office 365 Directory Synchronization tool (DirSync), Microsoft Azure Active Directory Connect tool (AD Connect).
  • Experience working with DNS – Types or records, record creation, DNS management, DNS troubleshooting.
  • Experience reading network captures/analysis.
  • Experience working with Active Directory – FSMO Roles, Active Directory Domains and Trusts, Active Directory Sites and Services.

The Offer

  • Excellent remuneration package based on experience, skills and performance
  • Fantastic relocation package, including permanent accommodation
  • Full-time contract
  • Great office location in Lisbon
  • Full paid training about the company and the project you will be working on
  • Career development program and specialized courses
  • Opportunities for a career abroad through the International Mobility Program
  • A dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential.