Workster partners with a leading Outsourcing/BPO consultancy who is seeking to onboard an English-speaking Director of Talent Acquisition – EMEA. In this role, you’ll oversee the hiring needs of contact centres across specific regions. This role encompasses strategically aligning with business goals, proactively identifying talent management initiatives to bolster bottom-line results, enhance employee-related margins, and drive process enhancements.

Position: Director of Talent Acquisition

Location: Remote/work from home from anywhere in the following countries; Greece, Poland, Bulgaria, UK, Egypt, South Africa, Rwanda

 

Your Role

  • Lead a management team of Talent Acquisitions leaders in supporting hiring needs of the EMEA contact centres
  • Understand all critical business initiatives and goals for each business unit
  • Serve as a trustworthy advisor in relationships with key leaders across different levels within the company
  • Deliver talent acquisition solutions that positively impact the success of the business
  • Manage and support specialists to ensure an exceptional candidate experience
  • Monitor and provide progress reporting on each goal and project
  • Be the ultimate point of contact for escalated complex Talent Acquisition issues
  • Participate in task forces focused on company-wide human resources and people initiatives
  • Collaborate with corporate support teams, such as learning and development, and operations in order to drive business success

Your Qualifications

  • Proven experience leading a large Talent Acquisition team focused on high-volume multilingual recruiting, preferably in a BPO setting.
  • Experience managing recruiting efforts in key EMEA regions, including the UK, Greece, Poland, Egypt, South Africa, Bulgaria, and Rwanda
  • Proficiency of various Talent Acquisition and human capital disciplines, such as marketing, talent assessment, compensation, and employee relations
  • Familiarity with HR systems, compensation strategies, and statistical methods
  • Ability to positively influence leaders and team members with differing perspectives
  • Skilled at building trusted relationships at Director level management and above
  • Metrics-oriented approach to track performance and drive improvements
  • Understanding of specific recruiting needs within the contact centre industry
  • Ability to manage multiple complex projects simultaneously
  • Certification in process improvement (white belt or above), along with a Bachelor’s/ Masters degree in related field, will be considered as an advantage

The Offer

  • Excellent remuneration package based on experience, skills and performance
  • A dynamic and creative team with a positive and friendly atmosphere
  • Commitment to supporting career growth and career development
  • An inclusive culture that fosters community involvement
  • Employee wellness and healthcare benefits