Work for an international leader in outsourced customer service which is partnering with a major mobile payment platform worldwide and is searching for German speakers to work from home, anywhere in Portugal.

They are the leading mobile point-of-sale (mPOS) company in Europe and create a unique device that with the smartphone that’s in your pocket, allows small merchants to accept card payments anywhere. The company enjoys impressive global reach and has since expanded into 31 countries (including Germany, United Kingdom and Brazil).

Your Role

  • Customer support to German, Italian and French speaking customers by phone, email, chat and social media channels.
  • Aid our merchants for all questions and inquiries about our products and services.
  • Actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants.
  • Closely work with other departments together, for example Sales and Marketing.

Your Qualifications

  • Excellent German (C1) and fluent English (B2) skills
  • Previous Contact Centre or Customer Service experience (preferable).
  • Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer is easy for you).
  • Excellent language skills in the job language, and comfortable speaking and writing in English.
  • Love to communicate, while being easy-going and patient with our customers.
  • Good and customer-friendly service is the highest priority for you.
  • Curious and persistent to solve issues.
  • Organised and can keep a cool head even in stressful situations.

The Offer

  • Excellent remuneration package
  • Work from anywhere in Portugal!
  • Private medical insurance
  • Unlimited contract
  • Shifts Monday – Sunday 40h per week, between 08h-19h (8h/day)
  • Meal cards
  • Performance bonus
  • A dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential