Workster is partnering with a leading BPO company to recruit a German-speaking Payroll Support Specialist for their team in Essen, Germany. This role is ideal for individuals with a strong customer service orientation and excellent communication skills, eager to assist employees with payroll-related inquiries.

If you are empathetic, solution-focused, and looking to advance your career in a dynamic environment, we encourage you to apply!

Your Responsibilities:

  • Inquiry Management: Assist the team in managing and resolving payroll-related inquiries.
  • First-Level Support: Handle support tickets and respond to employee questions via email, phone, and in person.
  • Issue Escalation: Escalate complex issues to higher-level support when necessary.
  • Effective Communication: Communicate promptly and effectively with employees to address concerns and prevent misunderstandings.
  • Escalation Management: Take responsibility for managing escalations and promoting a positive work environment.

Your Qualifications:

  • Language Proficiency: Native or fluent in German (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency.
  • Empathy & Negotiation Skills: Strong negotiation abilities and high empathy, with the ability to remain calm and solution-focused in challenging situations.
  • Customer Orientation: A customer-oriented mindset, always striving to find optimal solutions.
  • Organizational Skills: Strong logical thinking and organizational abilities.
  • Team Collaboration: Willingness to work on-site and collaborate as part of a dedicated team.

What We Offer:

  • Relocation Assistance: Support for candidates moving to Essen.
  • Health Benefits: Private health insurance after the probation period.
  • Dynamic Work Environment: Work as part of a dynamic and multicultural team.
  • Wellness Perks: Regular fruit deliveries for a healthy lifestyle and free drinks.
  • Employee Wellness Schemes: Partnerships with fitness centers, restaurants, and beauty care providers.

Join a forward-thinking company where your customer service skills and attention to detail will play a pivotal role in supporting employees with payroll inquiries.