Workster is partnering with a global leader in customer experience and business solutions to recruit French-speaking Customer Support Advisors for a project in Porto. You will be supporting a world leader in insulin delivery and diabetes technology, providing empathetic and professional assistance to customers using advanced medical devices that improve lives across Europe.

Your Role

  • Provide customer care and technical assistance for diabetes medical devices, ensuring accurate order management and high-quality support.
  • Deliver troubleshooting and technical support for medical devices and accessories.
  • Assist customers with product usage across multiple channels (calls, email, chat, SMS).
  • Manage order intake, renewals, and related documentation in compliance with procedures.
  • Apply active listening, empathy, and professionalism in sensitive or challenging situations.
  • Follow defined scripts and procedures to ensure compliance with regulatory and safety standards.

Your Qualifications

  • Fluent French (C1+) and strong English skills (C1).
  • Ability to support multiple European markets simultaneously.
  • Previous experience in customer service, healthcare, or technical support is an advantage.
  • Knowledge of diabetes care or medical devices is a plus.
  • Excellent communication and problem-solving skills.
  • Strong ability to manage large volumes of information and documentation.
  • Organised, detail-oriented, and capable of prioritising tasks effectively.
  • Stress management skills and ability to remain calm in urgent or challenging cases.
  • Active listening and empathy to resolve customer concerns.

The Offer

  • Full-time role, on-site in Porto.
  • Paid initial training and continuous support.
  • Private health and life insurance from day one.
  • Meal allowance and additional employee benefits.
  • Modern office facilities with a multicultural and supportive work environment.
  • Career development opportunities within an international company.