Workster is partnering with a global leader in customer experience and digital solutions to recruit German-speaking Back Office Gaming Support Specialists for an exciting new Game Support Team in Sofia. If you are passionate about gaming and want to combine your skills with a dynamic career, this is the role for you!

Your Role

  • Assist players with any issues they report, providing fast and effective solutions.
  • Ensure a player-first approach, delivering the ultimate player experience.
  • Actively listen to player feedback and escalate insights to the relevant teams.
  • Collaborate with colleagues to continuously improve support processes.
  • Contribute to creating a positive, engaging environment for the gaming community.

Your Qualifications

  • Fluent German (C1) and good command of English.
  • Passion for gaming: you play and understand gaming communities, player mindsets, and culture.
  • Empathy and ability to view situations from a player’s perspective.
  • Knowledge of player support or customer service is an advantage.
  • Strong communication, problem-solving, and teamwork skills.
  • Motivation to help players and contribute to the success of the team.

The Offer

  • Fully paid initial training and ongoing learning opportunities.
  • Stable, long-term employment with career development prospects.
  • Additional health insurance and employee well-being programs.
  • Access to over 50+ benefits and services to choose from.
  • Employee referral bonus program.
  • International, multicultural working environment with strong team support.
  • Fun, engaging, and collaborative atmosphere with regular team-building initiatives.