Workster is partnering with a global leader in customer experience and digital solutions to recruit Dutch-speaking Customer Service Advisors for an e-commerce project based in Benalmádena, Málaga. This is a fantastic opportunity to join an international team while supporting customers with world-class service.

Your Role

  • Handle incoming and outgoing calls, as well as customer requests via Live Chat and email.
  • Support customers with questions about orders, products, and promotions, always ensuring a professional and friendly approach.
  • Process calls redirected from stores and register them accurately in the ticketing system.
  • Follow established procedures and project guidelines to ensure consistent service.
  • Focus on delivering exceptional customer service and continuously improving customer satisfaction.
  • Work collaboratively with colleagues, communicating quickly and effectively across different channels.
  • Meet performance targets while ensuring quality in every interaction.
  • Potential to handle customer inquiries via social media channels in the future.

Your Qualifications

  • Fluent Dutch and good English (both written and spoken).
  • Previous experience with computer systems and CRM tools, with the ability to multitask across them.
  • Customer-friendly, patient, and able to manage difficult situations with professionalism and positivity.
  • Punctual, detail-oriented, and proactive in developing knowledge about services, procedures, and products.
  • Strong teamwork and communication skills.
  • Comfortable working in a fast-changing environment.

The Offer

  • Full-time, permanent Spanish contract with full registration in the Spanish healthcare system from day one.
  • Paid training and onboarding program.
  • Paid vacation (4 weeks + 4 additional days per year).
  • Career growth opportunities and professional development programs.
  • Modern and spacious office in Benalmádena, Málaga.
  • Working schedule: rotating shifts between Monday–Friday (08:00–21:00), Saturday (09:00–17:00), and Sunday (11:00–17:00), with two free weekends per month.
  • International, diverse, and supportive work environment.