Workster is partnering with a leading global customer experience company to recruit Finnish-speaking Customer Service & Sales Representatives for an international travel and hospitality project based in Lisbon, Portugal.

If you are passionate about travel, customer service, and helping people create memorable experiences, this is an exciting opportunity to join a dynamic international team. You will support customers throughout their booking journey while delivering exceptional service and identifying opportunities to enhance their travel experience.

Your Role

  • Provide outstanding customer support via phone and email
  • Assist customers with travel-related inquiries, bookings, changes, and general requests
  • Deliver a seamless and personalized customer experience on every interaction
  • Process customer orders and reservations through online booking platforms
  • Identify sales and upselling opportunities while providing consultative support
  • Collaborate with internal teams to ensure complete issue resolution
  • Build customer loyalty through professional, friendly, and solution-oriented service
  • Maintain high-quality standards and contribute to overall team performance
  • Balance customer service excellence with sales performance objectives

Your Qualifications

  • Native-level fluency in Finnish
  • Good command of English, both written and spoken
  • Strong communication and interpersonal skills
  • Customer-focused mindset with excellent problem-solving abilities
  • Sales-oriented attitude and confidence in identifying opportunities to add value
  • Ability to multitask and work efficiently in a fast-paced environment
  • Comfortable handling customer interactions via phone and email
  • Strong organizational skills and attention to detail
  • Team player with a proactive and positive attitude

The Offer

  • Relocation package including airport pickup and accommodation support
  • Company-provided accommodation option for international candidates
  • Reimbursement of initial flight expenses after arrival
  • Fully paid onboarding and comprehensive training program
  • Training period of approximately 20 working days with product, systems, and customer management training
  • Health insurance from the first day of employment
  • Portuguese employment contract
  • Multicultural and international working environment
  • Long-term career growth and internal development opportunities
  • Meal allowance provided through a company card
  • Holiday and Christmas allowances according to Portuguese employment regulations
  • Rotational schedule of 40 hours per week, Monday to Friday, between 06:00 and 18:00
  • Modern office environment in Lisbon with excellent public transport connections