Workster partners with a leading Outsourcing/BPO company that is looking to recruit a Croatian-speaking Customer Support Representative to support customers of an e-commerce platform.

Your Role

  • Communication via incoming telephone, emails and chat with customers in order to solve their issues or inform them about the features of the products
  • Customer Order Management
  • Secure and deepen client retention, contribute to excellent customer support
  • Secure that all complaints are being recognized, recorded confirmed, and solved effectively
  • Proactively propose ways to improve the processes
  • Adhere to given processes and procedures
  • Update the database of customers and document activities
  • Reporting the most common issues to the support team for further escalations

Your Qualifications

  • C1 written and verbal communication skills in Croatian
  • B2 English
  • High school diploma or an equivalent
  • Excellent customer service and relationship building skills
  • High motivation and enthusiastic approach, self-organized
  • Ability to work in a fast-paced organisation
  • Good numerical and reasoning skills

The Offer

  • Schedule: full time, Monday-Friday 8 AM – 5.30 PM
  • Transportation coverage
  • Attractive remuneration package
  • First three salaries extended with a signing bonus of 250 EUR
  • Holidays: 20 days/year and an extra day after a year
  • Contract for undetermined period
  • Training: 5 days, Monday-Friday 8 AM – 5.30 PM
  • 6 months accommodation if needed
  • Up to 200 EUR refund from the first travel to Romania
  • After the first year, 200 EUR refund for a travel home
  • Meal tickets (30 RON/day) – approx 150 EUR net/month
  • Private medical package
  • Paid professional training
  • Internal development opportunities
  • Discounts with our current partners
  • Gympass monthly subscription
  • Employee assistance/wellbeing program subscription