Workster is partnering with a global customer service provider to recruit German-speaking Customer Advisors for a leading international e-commerce and tech project. This is an exciting opportunity to join a dynamic and innovative company supporting end-users across various digital and retail platforms.

Your Role

  • Handle incoming calls and chats in a professional and customer-focused manner
  • Assess customer needs and provide accurate, timely information using the correct tools and procedures
  • Build long-lasting relationships through open and trust-based communication
  • Keep detailed records of interactions and manage customer accounts
  • Follow established communication guidelines and quality standards
  • Achieve team and personal service performance targets

Your Qualifications

  • Native or near-native level of German (C2)
  • Good English communication skills (B1+)
  • Strong active listening and phone handling skills
  • Excellent communication and customer service orientation
  • Ability to adapt to different customer types, multitask, and prioritize effectively
  • Basic computer literacy and willingness to work with internal systems
  • Minimum high school diploma

The Offer

  • Flexible work models: hybrid contract for candidates based in Athens or fully remote for those meeting WFH requirements elsewhere in Greece
  • Part-time options available (4h–7h per day), starting after full-time training
  • Indefinite contract with 14 salaries per year
  • Monthly performance bonus up to 10%
  • 500€ anniversary bonus for German-speaking roles
  • Daily meal voucher (Up Hellas Mastercard)
  • Private health insurance (including dental and optical care)
  • Free access to gym, well-being programs, and a rooftop cinema with Acropolis views
  • Mobility support, employee events, and a modern, inclusive work environment