Workster is partnering with a fast-growing European mobility company that is transforming the way people move, by making e-bikes accessible to everyone. To support their growing operations in Germany, we are looking for a German-speaking Customer Support Specialist to join the on-site team in Berlin.

This is a great opportunity to be part of a mission-driven, sustainable tech company with an international presence and strong investor backing.

As a Customer Support Specialist, you will play a key role in guiding customers through their e-bike purchase journey and delivering an exceptional after-sales experience. You will be the voice of the company, ensuring that every interaction is smooth, efficient, and solution-oriented.

Your Role

  • Responding promptly to customer inquiries via email, chat, and phone
  • Assisting customers in choosing the right e-bike for their needs and budget
  • Offering accurate, detailed information about product features and specifications
  • Providing regular updates on order and delivery status
  • Handling after-sales questions, warranty claims, and potential issues such as missing parts or damage
  • Collaborating with internal teams to ensure customer satisfaction
  • Proactively identifying and suggesting improvements to support processes
  • Contributing to training and knowledge-sharing materials for the customer service team

Your Qualifications

  • Native or fluent German speaker, with strong written and verbal skills + B2 English
  • Enthusiastic and positive attitude, with a genuine interest in helping customers
  • Previous experience in customer support or a similar role is a plus
  • Strong communication and problem-solving skills
  • Self-driven and able to thrive in a fast-paced, evolving environment
  • Passion for sustainability, mobility, or tech is a strong advantage
  • Working schedule: 9am-17:30pm

The Offer

  • Join an international company reshaping e-mobility across Europe and the U.S.
  • Work on-site in Berlin alongside a passionate and experienced team
  • Gain flexibility, autonomy, and room to grow within a purpose-driven organization
  • Contribute to a company that values innovation, responsibility, and great customer experiences
  • Meal allowance, performance-based bonuses, and other employee perks included