Workster is partnering with a global leader in customer experience to recruit French-speaking Customer Service Advisors for a project focused on innovative tech gadgets and social media platforms. Based on-site in Porto, this role is ideal for service-oriented individuals who enjoy solving customer issues and working in a fast-paced, tech-savvy environment.

Your Role

  • Respond to customer inquiries via email and chat with clarity and professionalism
  • Support users with technical questions, troubleshooting, and product-related issues
  • Follow standard operating procedures (SOPs) and escalate complex cases when needed
  • Maintain service quality by meeting SLAs, accuracy, and communication standards
  • Participate in ongoing training, feedback sessions, and performance reviews
  • Adapt to evolving tools and procedures in a fast-paced digital environment

Your Qualifications

  • Native or near-native French (C2) and English at B2 level
  • Excellent written communication skills and ability to handle multiple chats/tickets
  • Experience in tech support, social media, or digital advertising is an asset
  • Ability to understand and troubleshoot complex product inquiries
  • Strong adaptability, flexibility, and attention to detail
  • Minimum availability for a 6-month contract, with shift flexibility
  • Willing to work rotative shifts (including weekends)

The Offer

  • Full-time, on-site role in vibrant Porto
  • Access to private health insurance from day 1 (NIF & NISS required)
  • Shared accommodation option for international hires (up to 12 months)
  • Travel reimbursement up to €400 after 6 months of employment
  • Modern workspace, continuous training, and a multicultural team culture
  • Opportunity to grow in a future-forward tech environment supporting global users