Workster is partnering with a leading global customer experience company to recruit English-speaking Customer Service Representatives for an international digital technology project based in Lisbon, Portugal.

This is an exciting opportunity to support small and medium-sized businesses by delivering exceptional customer service across multiple channels. You’ll assist customers with product inquiries, account-related questions, and platform support, helping them get the most out of innovative digital solutions while ensuring a world-class customer experience.

Your Role

  • Provide customer support via phone, email, and chat
  • Assist business customers with product, account, and platform-related inquiries
  • Deliver pre-sales and post-sales support while resolving customer issues efficiently
  • Guide customers in using digital tools and self-service solutions
  • Build strong customer relationships through professional, empathetic communication
  • Handle sensitive customer information with confidentiality and care
  • Accurately document customer interactions and follow internal procedures
  • Contribute to high customer satisfaction by delivering a consistent, high-quality support experience

Your Qualifications

  • Fluent English (C1 level or above)
  • Excellent verbal and written communication skills
  • Customer-focused mindset with strong empathy and problem-solving abilities
  • Ability to de-escalate challenging situations professionally
  • Strong teamwork and collaboration skills
  • Ability to handle confidential information responsibly
  • Fast learner with good computer literacy
  • Previous customer service experience is an advantage but not required

The Offer

  • Office-based position in Lisbon, Portugal
  • Full-time employment
  • Comprehensive onboarding and approximately 17 days of paid training
  • Rotating shifts (40 hours per week)
  • Meal allowance
  • Private health and dental insurance
  • Holiday and Christmas allowances paid in accordance with Portuguese employment law
  • Modern office facilities and an international working environment
  • Long-term career development opportunities within a global organization