Workster is partnering with a leading international customer experience company to recruit German-Speaking Customer Support Advisors for a well-established banking and financial services project in Porto, Portugal.

In this role, you will be the first point of contact for German-speaking banking customers, providing assistance with everyday banking services, digital banking applications, account access, and general financial enquiries. You will help customers resolve issues, navigate online banking tools, and understand the products and services available to them.

This is an excellent opportunity for candidates with strong communication skills, a customer-focused mindset, and an interest in financial technology who want to develop their careers in the banking sector while benefiting from a hybrid working model in Porto.

Your Role

  • Provide professional inbound customer support to German-speaking banking customers
  • Act as the first point of contact for enquiries related to retail banking products and services
  • Assist customers with everyday banking questions and account-related enquiries
  • Support customers with telephone banking identification and authentication procedures
  • Guide users through the setup and use of telephone banking PINs and digital banking applications
  • Assist customers experiencing difficulties accessing or navigating their banking applications
  • Provide clear and accurate information about available banking products and services
  • Identify customer needs and present suitable banking solutions in a professional, sales-oriented manner
  • Support central marketing campaigns and communicate relevant product information to customers
  • Troubleshoot common digital banking and account access issues
  • Handle customer questions and complaints professionally and empathetically
  • Identify complex enquiries and escalate them to the appropriate support teams when necessary
  • Maintain accurate records of customer interactions and follow established internal procedures
  • Ensure compliance with banking security, confidentiality, and customer service standards
  • Contribute to customer satisfaction and the achievement of individual and team performance objectives

Your Qualifications

  • Excellent command of German, both written and spoken
  • Strong communication skills and a customer-oriented approach
  • Interest in banking, financial services, and digital technology
  • Good problem-solving abilities and attention to detail
  • Comfortable using computers, mobile applications, and digital platforms
  • Ability to guide customers through technical processes clearly and patiently
  • Professional and empathetic approach to customer enquiries and complaints
  • Sales-oriented mindset and ability to identify opportunities to present relevant products and services
  • Strong organisational skills and ability to manage multiple tasks effectively
  • Ability to handle sensitive customer information with discretion and confidentiality
  • Positive, proactive, and adaptable attitude
  • Ability to work independently and collaborate effectively within a team
  • Previous experience in customer service, contact centres, banking, or financial services will be considered an advantage
  • Experience supporting customers with digital applications or technical troubleshooting will be valued
  • Availability to work rotating shifts from Monday to Sunday, between 06:00 and 21:00
  • Availability to work in a hybrid working model based in Porto, Portugal

The Offer

  • Hybrid working model based in Porto, Portugal
  • Inbound customer support position within the banking and financial services sector
  • Rotating shifts from Monday to Sunday, between 06:00 and 21:00
  • Two rotating days off per week
  • Initial training and onboarding to prepare you for the role
  • Specialised training on retail banking products, digital banking applications, and customer support procedures
  • Opportunity to develop knowledge of financial services, digital banking, and customer relationship management
  • Professional experience supporting customers of an established European banking institution
  • Opportunity to strengthen communication, problem-solving, and technical support skills
  • Dynamic and multicultural working environment
  • Ongoing learning and professional development opportunities
  • Integration into an international organisation with opportunities for career progression