Workster is partnering with a giant in the outsourced service industry to strengthen their Danish Customer Service Team which services a leading european Bank out of Athens – incredible location, great working hours, this role has it all.

Your Tasks 

  • Handle all incoming contacts from customers of a banking company through various channels (phone, email and chat)
  • Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
  • Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
  • Make sure that great levels of client service is delivered at all times and ensure a positive experience

Your Qualification

  • Excellent Danish skills (C1) and fluent English (B2)
  • Passionate about customers and customer service
  • Problem-solving skills
  • Upbeat and positive attitude
  • Ability to identify, apply and explain your product and/or service expertise with clarity

The Offer

  • Excellent remuneration package for the local standards
  • Extremely pleasant weekday shifts (Mo-FR 09h-18h)
  • Full relocation package with fantastic perks
  • Private medical insurance
  • Permanent employment contract
  • Meal cards
  • Performance bonus
  • A dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential