Workster supports a leading BPO player in the industry in their pursuit to increase their Danish-speaking Customer Service Team for a leading Cruise Line company worldwide. You can work either from their offices in Porto or fully remotely from anywhere in Portugal.
They are as the leader in Europe, South America, the Gulf region and Southern Africa, and the fastest-growing global cruise brand with a strong presence in the Caribbean, North America and the Far East markets. They are dedicated to making each of our cruises a voyage of discovery and unforgettable emotions for every guest, and offer an enriching, immersive and safe cruise experience.
Your Role
- Taking Inbound calls
- Sell cruises packages
- Cross-Sell or Upsell cruises packages and associated products
- Customer support for post-booking and booking management
- Support travel agents with bookings and booking management
- Support customer with information about a range of questions like destination, boats, documentations, prices etc.
Your Qualifications
- C1 level of Danish
- Good English skills (B2)
- Sales experience is mandatory
- previous CS / BPO experience is an advantage
- good PC skills
- fast decision-maker, with positive outlook
- be available to work flexible hours and days
The Offer
- Competitive base salary and benefits
- Completely remote position from anywhere in Portugal
- Private health insurance
- Great Schedule – Monday to Friday: 08:00h – 18:00h, Saturday and Sunday 08:00h – 17:00h
- Enrich your CV by working for a major worldwide brand
- Multicultural Team
Accommodation provided
Close to the beach
Multicultural Team
Start immediately!
Sunny weather
Work Remotely
Customer Service 
