Workster is proud to be partnering with a global leader in customer engagement and business solutions. They work with some of the world’s most recognized brands across tech, fashion, healthcare, and beyond.

If you’re looking for your next challenge and want to thrive in a supportive, innovative environment, this could be your opportunity.

Your Role

  • Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands
  • Log call details onto call management systems and provide response and resolution within SLA
  • Maintain service and product knowledge and expertise associated with applications specific to individual customers
  • Ensure contractual SLA is maintained
  • Provide cover for other Agents in their absence, either within the same team or across teams
  • Understand and comply with administrative duties including holiday, sickness and overtime
  • Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

Your Qualifications

  • Proficient or bilingual in Danish and are fluent in English
  • 1 year working experience in Customer Service
  • Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
  • Have good disposition to work in a customer service environment
  • Can take ownership and progress calls to resolution or to escalate call to resolution
  • Experience in the automotive industry
  • Have working experience with electric vehicles or possess your own

The Offer

  • Full-time 39 hours/week permanent contract: Monday to Friday 08:00 to 18:00
  • Central location in Barcelona
  • Full paid training on the company and the project you’ll be working on
  • Career development programs and specialized courses