Workster collaborates with a leading Outsourcing/BPO company that is looking to recruit Dutch-speaking Client Service Advisors to join their offices in Barcelona and support a worldwide giant of the audio equipment industry.

Your Role

  • Support customers over the phone, email, and chat
  • Communicate with customers to find the best solution to their problem
  • Constantly brainstorm with your colleagues to improve the Customer Experience Troubleshooting, innovation, and change management are part of the daily business
  • You will use the latest technology and AI integrations and become an expert in this field
  • Control and handle payment inquiries from sellers and buyers through various client platforms
  • Flagging and escalation of customer queries and coming up with suitable solutions
  • Mapping and improving business processes to enhance customer journey and satisfaction.

Your Qualifications

  • Native level Dutch and fluent English
  • Customer service is in your DNA and you have at least 1 year experience in the field already
  • Good IT knowledge in Signal Path Connectivity, Wireless Networking, Live Music and Audiovisual products
  • Excellent communication skills
  • You are proactive and solution-oriented
  • You can think outside the box to always find a solution for the customer
  • A technical background is an advantage
  • You are proficient with computers and can type at lightning speed.

The Offer

  • Fantastic location in Barcelona
  • Amazing schedule, Mo-Fr 09-18h
  • Great base salary
  • Fully paid training
  • Awesome career development programs, specialized courses, and language classes