Workster is partnering with a global leader in digital experiences to recruit a German-speaking E-commerce Service & Delivery Advisor for a key client in the short-form video and e-commerce sector. If you’re customer-focused, digitally savvy, and excited about supporting a dynamic online platform, this opportunity is for you.

What You Will Do

  • Handling inquiries from customers, sellers, and creators via phone, email, and chat in a professional and efficient manner.
  • Identifying the root cause of reported issues and delivering clear, effective resolutions.
  • Maintaining accurate documentation using internal knowledge management tools.
  • Escalating high-risk or complex cases to appropriate teams when necessary.
  • Coordinating with internal departments to resolve customer issues and ensure follow-up on all escalations.
  • Monitoring trends in recurring issues and suggesting improvements to enhance customer experience.
  • Building strong relationships with sellers to increase trust and platform engagement.
  • Supporting additional business needs and ad-hoc projects as required.

Your Qualifications

  • You’re a great match if you:
  • Are native or fluent in German (C2) and proficient in English (B2 or above).
  • Have prior experience in customer support or contact center environments (preferred).
  • Demonstrate strong communication, interpersonal, and problem-solving skills.
  • Are comfortable using CRM or helpdesk tools and can learn new platforms quickly.
  • Are highly organized, proactive, and a team player.
  • Are able to work flexible hours, including weekends, as per the shift schedule.

What’s in It for You

  • Full-time permanent contract with a 30-day probation period.
  • Paid training provided from day one.
  • Opportunity to work in a vibrant, modern office in the heart of Lisbon.
  • Ongoing career development and internal promotion opportunities.
  • Access to health and dental insurance after the sixth month.
  • Relocation assistance and onboarding support for international candidates.