Workster is partnering with a global technology services provider to recruit a French-speaking Customer Success Specialist. In this role, you will support a major social media hiring platform with their customer success programs, ensuring clients are highly satisfied and getting effective performance and ROI.

Your Role

  • Provide quality assurance, through checking all client product integrations are completed
  • Responsible for driving implementation setup progress for net-new Hiring Enterprise Program (HEP) customers
  • Deliver customer value through ensuring our customers are successful with the client Hiring program in terms of adoption, usage and engagement
  • Maintain a deep understanding of client products to effectively guide customers on best practices · Track client customer lifecycle milestones, including onboarding and achieve goals related to customer license activation and user engagement on the client Hiring platform
  • Track and record customer activity in a timely manner in systems of record (e.g., CRM system)
  • Help triage troubleshooting tickets

Your Qualifications

  • Fluent French and English (C1)
  • Experience analyzing data, trends and client information to identify product or service growth opportunities
  • Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
  • Excellent communication, collaboration, organizational and project management skills
  • Ability to interact comfortably with both clients and internal departments
  • Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
  • Ability to work on queues/cases/tickets out of CRM platforms
  • The ability to build trust quickly and develop strong relationships

The Offer

  • Hybrid working model – Wednesdays and Thursdays on site in Sofia
  • Very competitive salary package and benefits
  • Relocation provided if you are not based in Sofia
  • Monday to Friday, 10:00–19:00 working schedule.
  • Fully paid training and continuous learning opportunities.
  • Clear career development paths within an international organization.
  • Health and wellbeing initiatives and a competitive benefits package.
  • Supportive, professional work environment with cross-functional collaboration.