Workster Recruitment is partnering with a top multinational technology firm to hire a French-speaking Customer Support Agent for their Lisbon office.

Your Tasks:

  • Communicate with customers using various channels (telephone, email and chat)
  • Ensure customer satisfaction and provide professional customer support
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
  • Identify the issue the client is facing, troubleshoot and provide the solution
  • Identify when the issue should be re-assigned to another department or more senior representative
  • Collaborate with other specialists to solve or properly close help tickets
  • Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
  • Maintain and update all job-related administrative forms

Requirements:

  • C1 level of French, both oral and written. Fluent in English (at least B2 level)
  • Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
  • Resourceful and stress resilient personality that can adapt and remain calm in all situations
  • Ability to meet tight deadlines with minimum supervision and in timely manner
  • Ability to work independently, while being team player at the same time

The offer:

  • Excellent remuneration package based on experience, skills and performance
  • Fantastic relocation package with accomodation
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Meal allowance
  • Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday 7 AM – 10 PM
  • Transportation allowance
  • Private health insurance
  • Yearly performance bonus