On behalf of our client in the gaming and betting industry, Workster is seeking to onboard a German-speaking Betting Customer Service Experts to join their Team in Lisbon. This is a hybrid role with 2 days office, 3 days work from home out of Lisbon area.

 

Your Role

  • Addressing customer inquiries through various channels such as chat, email, and phone, encompassing queries related to products (sports, casino, poker) and cashier operations
  • Evaluating specific concerns and implementing necessary measures to fulfill customer requirements
  • Collaborating with teams across different locations with aligned goals
  • Reporting system irregularities and customer-facing issues to the appropriate department
  • Familiarity with Standard Operating Procedures (SOP) and commitment to high-quality service delivery.

 

Your Qualifications

  • Willingness and flexibility to work in shifts
  • German language C1 level, at least
  • English language skills to a business standard (B2)
  • Excellent written and verbal skills as well as high interpersonal skill level
  • Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries
  • Ability to perform well in a multi-task/cultural and ever-changing dynamic environment
  • A flexible, creative and driven personality
  • General computer knowledge (MS Office, Internet)
  • Interest in Sports, Casino and Poker products would be a benefit, relevant training will be provided
  • Workng schedule: shift rotation 24/7. 40 hours a week.

The Offer

  • Permanent working contract
  • Food Allowance – paid monthly
  • Health Insurance
  • Birthday Day: 1 Extra leave day per year
  • Referral Program
  • Home Office: 2 days in the office and 3 days from home in average per week
  • Other Benefits – access to to LinkedIn Learning, Access to Employee Assistant Tool, fruit and coffee in the office, protocols with local partners, and many others!