Workster partners with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Croatia. The successful candidates would support customers of an e-commerce brand, related to Vans and RVs.

Your Role

  • Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction;
  • Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels;
  • Navigate internal and external documentation and resources to provide world-class service;
  • Identify and escalate priority or unresolved issues to appropriate internal teams;
  • Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures;
  • Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues;
  • Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client;
  • Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service;
  • Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere;

 

Your Qualifications

  • Ability to effectively and correctly communicate verbally and in written format in German (C1 level) and English (B2)
  • Residing in Croatia and being able to take on a job legally without the company’s support
  • Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues
  • Experience in Customer Support, and technical support, especially with a help desk or other IT functions
  • Ability to go through a background check
  • Strong abilities to work independently and as a remote team player
  • Problem-solving and critical thinking skills
  • Adaptable and flexible, demonstrating abilities to work with process and information changes
  • Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office)

The Offer

  • Good salary package based on experience, skills and performance
  • Fully remote work from Croatia
  • Indefinite contract
  • Private health and life insurance
  • 60 EUR monthly Work From Home allowance
  • 15 EUR night shift
  • Schedules (shifts) are Mon-Sun 8 am-4pm, 10am-6pm, 12am-8pm and 2pm-10pm.
  • A dynamic and creative team with a positive and friendly atmosphere
  • Good work environment – the employer can show off great reviews from their employees
  • Guidance and tools to reach your full potential