Workster is partnering with a global leader in customer experience outsourcing to recruit Customer Service Representatives for a growing international project based in Gdansk. If you’re passionate about helping people and want to grow within a supportive and multicultural environment, this is your chance to join a well-structured and dynamic team.

Your Role

  • Handle inbound customer inquiries via phone and email regarding bookings, post-booking support, and complaint resolution
  • Deliver accurate, empathetic, and effective assistance to each customer
  • Record interactions and maintain data accuracy in internal systems
  • Follow internal procedures and escalate issues when necessary
  • Contribute to a positive customer experience and support service quality standards

Your Qualifications

  • German (C1) written and spoken proficiency
  • English (B2+) proficiency
  • Previous experience in customer service or a similar role is preferred
  • Strong communication and problem-solving skills
  • Ability to multitask, stay organized, and remain calm under pressure
  • Tech-savvy and able to quickly learn new systems
  • Availability to work full-time or part-time, including up to 2 weekends per month

The Offer

  • Work in a diverse and inclusive international environment
  • Join a company with a progressive culture that values growth, learning, and collaboration
  • Be part of a supportive team with ongoing training and development opportunities
  • Enjoy stability through long-term employment and clearly defined career paths
  • Up to 5% performance bonus per month
  • Retention bonus of up to 1,500 PLN every 6 months
  • $150 credit for product rewards after 1 year of employment
  • Christmas bonus in December
  • Comprehensive healthcare package with Medicover from day one
  • Subsidy for corrective glasses
  • Subsidy for a Multisport Card, allowing access to gyms and sport-related facilities across Poland