Workster is partnering with a global leader in customer experience outsourcing to recruit Customer Service Representatives for a growing international project based in Gdansk. If you’re passionate about helping people and want to grow within a supportive and multicultural environment, this is your chance to join a well-structured and dynamic team.

Your Role

  • Handle inbound customer inquiries via phone and email regarding bookings, post-booking support, and complaint resolution
  • Deliver accurate, empathetic, and effective assistance to each customer
  • Assisting with travel arrangements and information about properties
  • Follow internal procedures and escalate issues when necessary
  • Contribute to a positive customer experience and support service quality standards

Your Qualifications

  • German (C1) written and spoken proficiency
  • English (B2+) proficiency
  • Previous experience in customer service or a similar role is preferred
  • Strong communication and problem-solving skills
  • Ability to multitask, stay organized, and remain calm under pressure
  • Tech-savvy and able to quickly learn new systems
  • Availability to work full-time or part-time, including up to 2 weekends per month

The Offer

  • Full-time Employment contract
  • 5 days/week (Mon–Sun), 8-hour shifts between 07:00–00:00
  • Modern office in Gdańsk
  • Attendance bonus: up to 3000 PLN gross
  • Monthly performance bonus: maximum 400 PLN gross. 100 PLN gross for each achieved KPI
  • Relocation package: 5500 PLN gross
  • Career growth (92% of managers started as consultants)
  • Multisport card
  • Medicover healthcare package