Workster partners with a leading multinational technology business that is looking to recruit German speaking Customer Support Agents for their Team in Lisbon.

Your Role

  • Communicate with customers using various channels (telephone, email and chat)
  • Ensure customer satisfaction and provide professional customer support
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
  • Identify the issue the client is facing, troubleshoot and provide the solution
  • Identify when the issue should be re-assigned to another department or more senior representative
  • Collaborate with other specialists to solve or properly close help tickets
  • Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
  • Maintain and update all job-related administrative forms

Your Qualifications

  • C1 in German, both oral and written. Fluent in English (at least B2 level)
  • Previous experience in same / similar roles is highly desired
  • Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
  • Resourceful and stress resilient personality that can adapt and remain calm in all situations
  • Ability to meet tight deadlines with minimum supervision and in timely manner
  • Ability to work independently, while being team player at the same time.

The Offer

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Meal allowance
  • Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday, 07 AM – 11 PM / Santos Office
  • Transportation allowance
  • Private health insurance
  • Yearly performance bonus
  • Relocation allowance and assistance in finding accommodation
  • And many others!