Workster partners with a leading US outsourcing company specializing in digital transformation to significantly increase their German-speaking operations all over Bulgaria, working for an e-commerce giant. This is a full work from home role.

Your Tasks:

  • Respond to customers’ queries regarding their use of a brand new eCommerce app and purchases via chat and call, ensuring a comprehensive and seamless customer experience
  • Maintain a professionally customer-oriented attitude
  • Take over and resolve situations where non-compliances occur
  • Assist the customer in the purchasing decision by providing requested details about products and services

Your Qualifications:

  • Based in Bulgaria or willing to relocate
  • Very good written and verbal communication skills in German (B2+)
  • Resourceful and stress resilient personality that can adapt and remain calm in all situations
  • Excellent writing skills including semiotics and speed
  • Ability to work independently, while being team player at the same time
  • Customer-oriented role experience will be considered an advantage

Our Offer:

  • Good remuneration package based on experience, skills and performance
  • Work fully remotely
  • Different shift patterns
  • Meal vouchers
  • Paid startup training and professional development sessions
  • Medical insurance
  • A dynamic and diverse job in a pleasant and modern environment
  • Opportunities for personal and professional development
  • Motivational contests and team-building activities