Workster is partnering with a global leader in e-commerce to find a dedicated Fraud & Loss Operation Specialist to join their Risk & Control team in Lisbon. This is a full-time, on-site opportunity ideal for professionals experienced in fraud prevention and investigation, particularly in fast-paced e-commerce environments.

As a Fraud & Loss Operation Specialist, you will play a crucial role in safeguarding the platform from financial and reputational damage. You’ll monitor activities, investigate anomalies, and help implement improved detection processes to ensure a secure and trustworthy customer experience.

Your Role

  • Monitor user transactions and activities to detect suspicious or fraudulent behavior
  • Use tools, reports, and alerts to identify and escalate potential fraud cases
  • Investigate fraud incidents and maintain accurate case documentation
  • Analyze operational losses to identify root causes and drive preventive strategies
  • Ensure compliance with internal controls and regulations (e.g., AML, KYC)
  • Assist in enhancing fraud detection systems and developing new control measures
  • Collaborate with internal teams including Legal, Compliance, and Customer Service
  • Prepare investigative reports and present findings to relevant stakeholders

Your Qualifications

  • Fluency in German (C2 level) and English (B2 level)
  • Minimum 2 years’ experience in an e-commerce fraud environment
    OR 2 years of customer service experience with exposure to fraud, abuse, or cybercrime
  • Strong investigative, analytical, and documentation skills
  • Ability to gather and evaluate information from multiple sources
  • Detail-oriented, proactive, and results-driven
  • Excellent prioritization, problem-solving, and communication skills
  • Calm temperament under pressure; able to handle disputes and emergencies
  • Proficient with Microsoft Word and Excel

The Offer

  • Relocation Package
  • Shared accommodation for up to 12 months for relocations from abroad
  • Airfare reimbursement after 6 months
  • Health Insurance
  • Growth & Stability
  • Join a reputable team in a dynamic, international work environment
  • Gain valuable experience in high-impact fraud prevention operations