Workster is hiring for a multinational technology BPO that is looking to recruit a German-speaking Quality Analyst for their Team in Budapest

Your Tasks

  • Conduct Transaction Quality Audits
  • Provide Feedbacks and suggestions for improvement (German and English language)
  • Publish Dashboards at defined intervals
  • Drive Quality and process improvement initiatives
  • Data Analysis – Strong Analytical skills with an ability to draw conclusions from data (Error Analysis and Root Cause)
  • Analysis for process deviations, GAP Analysis & Controls
  • Provide data inputs to internal stakeholders
  • Stay flexible and available for ad-hoc business requirements
  • Ensure Confidentiality, Availability and Integrity of Data
  • Establish controls on transaction processing aiming for a Zero Defect Output
  • Report and Publish Transaction Quality Metrics
  • Provide coaching and feedback on QA findings
  • Adhere and record maintenance to QMS Requirements
  • Carry out Quality Initiatives

Your Qualifications

  • C1 German language skills + B2 English level
  • At least 1 year of experience in a contact center
  • Experience with QA
  • A college or vocational school graduate or comparable work experience
  • Excellent problem solving capabilities and lateral thinking skills
  • Knowledge of usage of MS tools-Intermediate level
  • Good Knowledge of QA Audit and Evaluation function
  • Coaching and objection handling skills
  • Good understanding of QA calibration
  • Strong analytical skills
  • Ability to handle pressure and a natural go getter
  • Understanding of Tools such as Kaizen, 5Sm, 7 QC tools would be an added advantage

The Offer

  • Opportunities for growth in an international and multicultural workplace
  • Morning and afternoon shifts from Monday to Friday on weekly rotation with colleagues
  • Remote work model
  • 40 hours per week job with morning and afternoon shifts from Monday to Sunday on weekly rotation with colleagues (no night shifts)
  • Comprehensive training
  • Competitive compensation in line with the market
  • Cafeteria subscription valued 22000 HUF
  • Private medical insurance for the employee and dependents
  • Dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential