Workster is partnering with a leading customer experience company in Sofia to recruit a German-speaking Sales Customer Advisor. This role is ideal for candidates who enjoy communication, sales-driven environments, and helping customers find the right solutions. You will receive full training and ongoing support, with the possibility of hybrid work after the initial period.

Your Role

  • Engage in inbound and outbound sales calls, presenting tailored product and service solutions to customers.
  • Understand customer needs and match them with the most suitable offers to drive sales conversions.
  • Provide customer support for internet, telephone, and TV services, ensuring fast and efficient issue resolution.
  • Deliver a friendly, solution-oriented experience to every customer, contributing to high satisfaction scores.
  • Work toward clear sales and performance targets, supported by an uncapped commission model and quality bonuses.
  • Follow established procedures during the full sales and consultation process.

Your Profile

  • German fluency (C1 level).
  • Strong communication skills with the ability to persuade, negotiate, and build trust.
  • Motivation for telephone-based sales and customer interaction.
  • Organized, analytical, and goal-oriented mindset.
  • High level of adaptability, willingness to learn, and positive attitude.
  • Previous sales or BPO experience is an advantage but not required.

The Offer

  • Attractive salary package with uncapped commissions and performance bonuses.
  • Monday to Friday 08am – 19pm
  • Full-time or part-time options after training (4h, 6h, or 8h shifts).
  • Permanent employment contract with 21 days of paid annual leave.
  • 8 weeks of paid, on-site training (4 weeks training + 4 weeks nesting).
  • Hybrid work option available afterward based on performance (2 weeks office / 2 weeks home).
  • Access to digital learning platforms and continuous development programs.
  • Clear career progression within a growing international organization.
  • Modern office in Sofia with cafeteria, relaxation zones, and team events.
  • Meal vouchers and additional employee benefits.
  • Health insurance provided.