Workster is collaborating with one of the worldwide leading BPO companies for their key location in Bulgaria. We are looking to strengthen their German-speaking Operation with Technical Support Advisors for a giant American software company. This is a hybrid role based in Sofia.

 

Your Role

  • Support the software installation and deployment activities for license users across Microsoft Windows and Apple MAC operating systems;
  • Support the how to and technical questions from Customer for entire range of client products  serviced in the queue;
  • Utilize voice, e-mail and chat channels for customer assistance
  • Resolve known Customer issues through the use of a knowledgebase, direct use of product and operating systems, product user guides, and other reference materials that may be available.
  • Functional understanding of different operating systems and platforms

Your Qualifications

  • Fluent German (B2+) and English (B2) skills
  • Ability to attend 12 weeks of training + nesting from the CNX Sofia office, after which the role is hybrid
  • Very good computer skills with daily usage of main tools
  • Excellent communication skills
  • Problem-solver and Team Player

The Offer

  • Fantastic base salary for the market reality
  • Outstanding shifts, Mo-Fr, 10h-19h
  • Enrichen your CV by working for a worldwide leading player of the industry
  • Paid 2 month training which will specialize your knowledge
  • Career development opportunities in a multinational company