Workster is collaborating with a forefront multinational technology BPO corporation seeking a German-speaking Customer Support Trainer for their operations in Budapest.

Your Role

  • Conduct Product, Process, Behavior, Motivation & Soft skills training
  • Design training content, consult stakeholders to find a suitable schedule for the training and impart training on Product, Service, Processes Systems, soft skills and mock call certification
  • Handle on floor training batches
  • Coordinate refresher trainings
  • Support Operations during transitions of various processes by ensuring that delivery teams are capable of meeting required KPI
  • Conduct monthly client calibrations sessions
  • Prepare and administer periodic performance reviews for agents
  • Conduct Job knowledge quizzes
  • Provide Improvement suggestions around training delivery/content/deployment

Your Qualifications

  • Excellent verbal and written communication (C1 German and B2 English)
  • Minimum 3 years BPO industry experience with minimum 1 year experience in training within retail industry
  • College or vocational school graduate, or possess comparable work experience
  • Excellent public speaking skills
  • Ability to maintain a solution-oriented approach
  • Effective time management skills
  • Understanding of effective training methodologies and tools
  • Flexibility/ownership and the ability to handle work under pressure, within challenging environment and with tight delivery timelines
  • Willingness to work in any shift – possibly night shifts on rotation with colleagues in the future. For now mainly morning and evening shift.
  • Excellent problem solving capabilities and lateral thinking skills
  • Understanding of the Business situation and capability to address issues
  • Willingness to travel for short/long trips basis demand of business situations

The Offer

  • Opportunities for growth in an international and multicultural workplace
  • 40 hours per week job with morning and afternoon shifts from Monday to Sunday on weekly rotation with colleagues (no night shifts)
  • Support to reach your full potential
  • Comprehensive training
  • Competitive Compensation in line with the market
  • Cafeteria subscription valued 22000 HUF
  • Private medical insurance for the employee and dependents
  • Dynamic and creative team with positive and friendly atmosphere