Workster is collaborating with one of the worldwide leading BPO companies for their key location in Bulgaria. We are looking to strengthen their German-speaking Operation with Business Travel Advisors for a giant American Travel Provider. This is a hybrid role based in Sofia and there are day shift and night shift options.

Your Role

  • Deliver high-touch customer care to business travelers embarking on worldwide travel
  • Find solutions for flight, hotels, train-travel and beyond before and during their business trips
  • Utilize voice and e-mail channels for customer assistance
  • Be extremely polite and professional to high-level customers, representing the organization formidably
  • Functional understanding of different operating systems and platforms

Your Qualifications

  • Based in Sofia or willingness to relocate
  • Strong phone and verbal communication skills, along with active listening.
  • Full Fluency in German, both written and verbal (C1)
  • Working level of English (B2)
  • Work experience in the travel, airline, hospitality or similar industry is an advantage
  • Work experience in a customer experience center is an advantage
  • Good typing and computer skills (MS Office applications)
  • Be organized, have decision-making and analytical skills
  • Team player with a great attitude
  • High school education

The Offer

  • Fantastic base salary for the market reality
  • Dayshift option – Mo-Fr 09h-20h
  • Nightshift option – Mo-Sun 24h-08h (higher paid)
  • Enrichen your CV by working for a worldwide leading player of the industry
  • Paid 3 month training which will specialize your knowledge
  • Career development opportunities in a multinational company