Workster partners with a leading Outsourcing/BPO consultancy which assists businesses in creating positive, interactive, and successful customer interactions using a blend of human touch and technology. Together, we’re looking for a Hungarian -speaking Team Leader to join their team in Gdańsk.

Your Role

  • Managing day-to-day operations
  • Ensuring consistent quality and productivity
  • Coaching, shadowing and employee support
  • Support in process development
  • Conducting feedback and conversations with employees
  • Monitoring, reporting and analysis of KPIs relevant to the project

Your Qualifications

  • 3+ years of experience in customer service in sales/technical areas
  • C1 Hungarian and English levels, written and spoken
  • Based in Gdansk or willing to relocate
  • The ability to identify training needs and support program development
  • Excellent organizational skills and attention to detail
  • Experience in team management in the Call Center environment
  • Multitasking and prioritization

The Offer

  • Competitive base salary and great commission potential
  • Possibility of cooperation with leading business partners
  • Opportunity to develop and co-create a new project
  • Internal training and learning opportunities
  • Career opportunities in an international company
  • Free fruits, drinks and private medical care