Workster partners with a leading BPO/outsourcing company that is seeking to onboard a Customer Support Advisor with Italian in Madrid. The employee would join a team that is fully committed to serving the customers of a Luxury automotive brand.

Your Role

  • Ensure the smooth daily operation of our services by handling contacts over the telephone and by email.
  • Care for customer satisfaction, making sure that you are going the extra mile with each and every contact.
  • Make sure that our drivers and passengers feel supported in all matters, ensuring a timely response to assist with any of their questions or concerns.
  • Strive for first contact resolution to resolve driver and passenger queries efficiently and satisfactorily.
  • Follow internal processes and systems to resolve customer issues, taking the recommended next best actions.
  • Demonstrate a full understanding of our client and brand values.

Your Qualifications

  • Native/fluent in Italian both verbal and written (C1+)
  • Able to communicate clearly and effectively in written and spoken English.
  • Experience in the customer service industry and ideally in a Contact Centre environment.
  • Be patient and empathic as you’ll be supporting a paratransit service.
  • Autonomous and fast learner to provide effective support and to be proactive, with a “can-do” attitude.
  • Solution-oriented to provide the correct and best outcome for the customer.
  • Be passionate about giving a great customer experience & have the ability to connect with customers, build rapport, and show empathy.
  • Well organized and able to prioritize the workload with the ability to work under pressure, and to calm even in stressful situations.

The Offer

  • Fantastic schedule Mo-Fr between 08am – 08pm, 40h per week
  • Fully Paid Training that optimally prepares you for your job – 3 weeks duration (office-based).
  • Excellent base salary and benefits
  • Best-in-class people engagement activities and programs.
  • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
  • Employee Assistance Program – Free, confidential, and impartial guidance and support.
  • Employee Benefits Club – a wide range of exclusive perks and rewards as a valued member of our organization.
  • Option to sign up for Discounted Private Health Insurance.
  • Referral Program: Refer a Friend and get a Referral bonus.