Workster is partnering with a leading global entertainment and technology company to recruit an Italian-speaking Customer Support Representative for their team in Portugal. This is an exciting opportunity for individuals passionate about technology, customer service, and digital content. For this role you can work remotely from anywhere in the country.

If you enjoy assisting customers and providing technical support for software applications and streaming services, this role is for you!

Your Responsibilities:

  • Customer Interaction: Serve as the first point of contact for viewers, delivering exceptional customer service through phone, chat, and email.
  • Technical & Application Support: Assist users with account management, troubleshooting software functionality, and resolving system configuration or network issues.
  • Issue Resolution: Provide real-time, accurate responses to customer inquiries regarding streaming services.
  • Problem-Solving & Troubleshooting: Analyze technical problems and guide users through effective solutions.
  • Record Keeping & Case Management: Maintain detailed records of customer interactions, complaints, inquiries, and actions taken.
  • Brand Representation: Act as a brand ambassador, ensuring a positive customer experience that enhances brand loyalty.

Your Qualifications:

  • Language Proficiency: Fluent in Italian (C1 level or higher) and proficient in English (B2 level or higher).
  • Customer Service Experience: Prior experience in customer support, IT helpdesk, or technical assistance is preferred.
  • Technical Aptitude: Basic knowledge of software applications, system configurations, and network troubleshooting is an advantage.
  • Problem-Solving Skills: Ability to diagnose technical issues and provide clear, step-by-step resolutions.
  • Strong Communication Skills: Excellent verbal and written communication, with the ability to handle customer interactions professionally.
  • Flexibility & Availability: Willingness to work rotational shifts (Monday to Sunday, 7 AM – 9 PM, including weekends and holidays) with two rotating days off.

The Offer:

  • Stable Work Contract: Full-time position working from anywhere in Portugal, with a structured rotational shift schedule.
  • Comprehensive Training: Fully paid training on streaming platform tools, customer service techniques, and troubleshooting methods.
  • Career Growth Opportunities: Access to internal promotions, development programs, and specialized training courses.
  • Multicultural Work Environment: Join a dynamic, international team and work with a globally recognized brand.
  • Employee Benefits:
  • Health insurance & wellness programs.
  • Paid time off & holiday allowances.
  • Performance-based incentives.