Workster is partnering with a global leader in technology and customer experience solutions to recruit an Italian-speaking Customer Assistant for a travel-focused platform in Porto, Portugal. In this role, you’ll be the first point of contact for users, ensuring they receive timely, professional, and empathetic support while helping to maintain platform standards and integrity.

This opportunity is ideal for someone who is passionate about travel, loves working with people, and is looking for a career with purpose and growth in a fast-paced and supportive environment.

Key Responsibilities

  • Respond to user inquiries via email, chat, and phone, providing accurate assistance and maintaining up-to-date records in the CRM
  • Resolve issues related to reservations, complaints, or general queries with a customer-first approach
  • Ensure all interactions are handled in a friendly, empathetic, and solution-oriented manner
  • Identify recurring issues and share feedback with management to improve the customer journey
  • Apply company guidelines and processes consistently and professionally
  • Collaborate with other teams to support operational excellence and continuous improvement

Requirements

  • Fluent in Italian (C1 level) and proficient in English (B2+) for internal communication
  • Previous customer support experience is a plus, ideally in the travel or hospitality industry
  • Passionate about customer service and creating positive user experiences
  • Excellent communication and interpersonal skills
  • Tech-savvy and comfortable working with CRM systems and digital tools
  • Strong problem-solving skills with the ability to stay calm and focused under pressure
  • Able to work independently and as part of a multicultural team
  • Eligible to work in Portugal

The Offer

  • Full-time position with an indefinite contract
  • On-site role based in central Porto
  • Full paid training and onboarding
  • Access to career development programs, including language courses and specialized trainings
  • Referral bonus program
  • Join a fun, dynamic, and supportive team environment