Workster supports a leading BPO player in the industry in their pursuit to increase their Norwegian-speaking Customer Service Team for the world’s largest search engine.
As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues.
Your Role:
- Engage with customers via phone, email, chat, social media, and messaging channels to provide outstanding support.
- Assist with pre-sales inquiries, general questions, and technical troubleshooting.
- Maintain a consistent brand voice in both public and private communications.
- Escalate complex issues to higher support tiers when necessary.
- Work closely with technical teams to resolve help desk tickets.
- Manage and prioritize your individual ticket queue, ensuring timely resolutions.
- Contribute to the improvement of support materials by reviewing and providing feedback on help content.
Your Qualifications:
- Fluent in Norwegian (C1 level) with strong English skills (B2 level).
- Currently based in Lisbon or willing to relocate.
- Previous experience in customer service or BPO is a plus.
- Tech-savvy with good PC skills and the ability to quickly navigate different systems.
- Fast decision-maker with a proactive, problem-solving mindset.
- Flexible availability, including willingness to work shifts and weekends as needed.
The Offer:
- Competitive salary and benefits package.
- Comprehensive relocation support to help you settle in one of Europe’s most exciting cities.
- Private health insurance for your well-being.
- Valuable experience working with a world-renowned brand to boost your career.
- Multicultural and inclusive team environment.
- Modern office in a prime location in Lisbon.