Workster is partnering with a leading player in the gaming support sector, looking to recruit a German-speaking Player Support Representative to join a vibrant team supporting well-known titles like League of Legends, VALORANT, Legends of Runeterra, and Teamfight Tactics.

If you’re passionate about gaming and customer experience, this is a unique opportunity to combine your interests and your career — helping fellow gamers, solving in-game issues, and contributing to a positive player community.

Key Responsibilities

  • Provide support via chat and ticketing to players experiencing technical, gameplay, or account-related issues
  • Use a player-first approach to handle each case individually and empathetically
  • Identify recurring issues and bugs, flagging them to the appropriate internal teams
  • Collaborate with an international team of fellow gamers to ensure the support environment feels friendly and player-oriented
  • Maintain a high level of professionalism and enthusiasm in all interactions
  • Keep up to date with new features and updates across all supported game titles

Requirements

  • Native or fluent in German (C1+) and strong command of English (B2+ minimum)
  • Genuine interest in gaming and player communities
  • Ability to approach player concerns with empathy, patience, and problem-solving
  • Strong communication and interpersonal skills
  • Understanding of Player Support services or customer service principles
  • Detail-oriented and able to follow internal policies and guidelines
  • Team player attitude with a proactive mindset

Nice to Have

  • Previous experience in customer support or technical support
  • Experience with Riot Games titles (LoL, VALORANT, etc.)
  • Familiarity with support platforms such as Zendesk or Jira

The Offer

  • Full-time contract with fully paid in-office training
  • Career development opportunities in the gaming and tech support industry
  • Additional private health insurance
  • Employee referral bonuses
  • Access to over 50 employee benefits and services
  • Supportive, inclusive, and international team culture
  • A role that lets you combine your passion for games with your career