Workster is hiring a Polish Sales Team Leader for an international outsourcing company with their office in Gdasnk, which assists businesses in creating positive, interactive, and successful customer interactions using a blend of human touch and technology.

Your Role

  • Apply a process of continuous review, management of absenteeism and attrition for all Sales Advisors in the team, ensuring return to work and exit interviews are completed
  • Review and monitor work performance of all Sales Advisors
  • Undertake quarterly performance reviews and 1:1 monthly meetings with each Sales Advisor
  • Ensure Advisors are recognized and rewarded for outstanding achievements/performance
  • Provide clear direction and guidance with a team’s sales goals in mind
  • Facilitate a culture of open and honest 2 way communication
  • Maintain an environment which supports the spirit of teamwork, where Advisors take pride in working for the company
  • Ensure actions from employee satisfaction survey are implemented and continuously reviewed
  • Coach, develop and motivate Sales Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development
  • Monitor Advisor calls in line with CLOE, either via deskside or remote monitoring, across a sample of transaction types

Your Qualifications

  • Excellent Polish (C1) and English (B2H-C1) skills
  • At least 1 year of experience in sales operations/Team Leading (ideally B2B), managing both internal and external stakeholders
  • At least 3 years of professional experience in a BPO/Contact Centre environment
  • Vibrant and resolute personality to successfully lead and coach a team
  • Understanding of B2B sales operations and experience with sales KPIs
  • Adaptability to a fast-paced international work environment, a drive to make an impact, and share best practices
  • Effective task prioritization and time management skills, especially under pressure

The Offer 

  • Opportunity to collaborate with top international brands in the market
  • Attractive remuneration package
  • Private medical healthcare
  • Engaging role in shaping B2B sales for key partners
  • Ongoing professional development opportunities
  • Dedicated and motivated team
  • Modern office environment equipped with modern workstations, free beverages, and fruits