Workster is partnering with a worldwide leading international outsourced service provider that is looking to strengthen their Polish-speaking operations for a Social Media giant in the ravishing city of Lisbon.

Your Tasks

  • Provide support to small and medium sized businesses using various channels (chat, email and telephone)
  • Provide pre and post-sales support for all self-service products
  • Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features
  • Identify trends and solve problems facing multiple SMB clients
  • Deliver a positive attitude towards the brand
  • Maintain and update all job-related administrative forms

Your Qualifications

  • Native/fluent in Polish, both oral and written. Fluent in English (at least B2 level)
  • Knowledge of advertisement industry will be considered as an advantage
  • Computer literate with sound knowledge of Microsoft Office package
  • Excellent communication skills
  • Resourceful personality that can adapt and remain calm in all situations
  • Ability to work independently, while being team player at the same time
  • Able to work rotating shifts
 The Offer
  • Competitive base salary with good benefits
  • Fantastic Relocation package including accommodation provided (if relocating to Lisbon)
  • 3 week paid training that prepares you optimally to conduct the job tasks
  • Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
  • 40 Hours per week on a weekly rotational shift pattern covering line operating hours from Monday to Sunday, from 6:00 AM to 24:00
  • Guidance and tools to reach your full potential
  • Private health insurance after contract signature (additional to standard insurance)
  • Reimbursement of flight expenses after 9 months
  • Free Portuguese classes, water sport activities, soft trekking and much more