Workster is partnering with a leading global technology and services provider to recruit a Portuguese-speaking Customer Service Representative for their operations in Porto, Portugal. This role is ideal for individuals passionate about delivering exceptional customer experiences, particularly in the travel and hospitality sector. If you have strong communication skills, problem-solving abilities, and a customer-first mindset, we encourage you to apply.

Your Role

  • Respond to customer inquiries across multiple channels (phone, email, chat), ensuring timely and accurate responses.
  • Maintain and update customer information in CRM systems.
  • Build strong relationships by providing professional, empathetic, and efficient support to resolve customer concerns.
  • Ensure a seamless customer journey, promoting satisfaction and loyalty.
  • Maintain a friendly and professional tone in all communications.
  • Work closely with team members and leadership to optimize workflows and enhance service quality.
  • Identify common customer challenges, provide feedback on recurring issues, and suggest process improvements.

Your Qualifications

  • Language Proficiency: Fluent in European Portuguese (written and spoken) and proficient in English for internal communication.
  • Customer Service Experience: Previous experience in customer support, preferably in the travel or online booking industry.
  • Passion for Travel: A strong understanding of traveler needs and expectations.
  • Problem-Solving Skills: Ability to provide personalized solutions and handle issues effectively.
  • Decision-Making Ability: Capability to work independently and document customer interactions efficiently.
  • Adaptability: Ability to interpret and apply company policies, procedures, and service guidelines.

The Offer

  • Full-time, indefinite contracts (negotiable based on experience and client needs).
  • Competitive salary and performance-based bonuses.
  • Modern office in a central location in Porto, Portugal.
  • Fully paid training on company processes and the specific project.
  • Career development programs, specialized courses, and language classes to enhance your skills and future career opportunities.