Workster partners with a leading worldwide BPO in Greece to hire Customer Service Experts with Portuguese (EU) to work our of their office in Athens or remotely from anywhere in Greece for several big clients.

Your Role

  • Handle different channels (email, chat, voice) by providing superior customer service
  • Deal with issues related to products, replacements, age verification, or requests from clients
  • Utilizing a variety of client tools such as Zimbra, Zendesk and Teams
  • Representing leading brands with the utmost professionalism

Your Qualifications

  • Must be bilingual in Portuguese (C1) and English (B2/C1) speaking and writing
  • Experience in Customer Support or similar
  • Great communication skills, written and orally
  • Demonstrate strong abilities to work independently and as a remote team player
  • Must be adaptable and flexible, demonstrating abilities to work with process and information changes
  • Proven customer communication experience (E-mail & Phone)
  • Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)

The Offer

  • Competitive remuneration package based on experience, skills and performance
  • Great relocation package with Hotel and Flight provided
  • Private health and life insurance
  • meal vouchers & transportation allowance
  • Good working schedules
  • A dynamic and creative team with a positive and friendly atmosphere
  • Good work environment – the employer can show off great reviews from their employees
  • Guidance and tools to reach your full potential