Workster is partnering with a leading gaming platform provider to recruit a Risk & Fraud Player Safety Agent for their team in Bucharest, Romania.

Your Role

  • Handling the operational tasks of the Risk & Finance process up to a certain level of risk.
  • Contributing to the smooth running of the operational teams
  • Analyzing and managing of low & middle-risk gamblers
  • Monitoring the internal detection tool (ROBIN)
  • Collaborate with other specialists to solve or properly close help tickets
  • Maintain and update all job-related administrative forms

Your Qualifications

  • Bachelor’s or master’s degree or experience in online gaming, e-commerce, online payment or banking.
  • Fluent / Native level of English (French, Spanish, Dutch is a plus)
  • Expertise in customer support.
  • Expertise in written and verbal communication.
  • Knowledge of laws and regulations on protecting players from the risks of addiction (Responsible Gaming) is a plus.
  • General knowledge of anti-money laundering laws and regulations.
  • General knowledge of local and international online gaming regulations
  • General knowledge of personal data protection obligations (GDPR).
  • Basic knowledge of information security concepts (ISMS).
  • Good command of IT tools
  • Analytical & organizational skills

The Offer

  • A friendly work environment that is adapted to reaching optimal performance
  • Leadership by talents, values, trust and autonomy
  • The opportunity to progress and specialize with our internal mobility system
  • A competitive salary package linked to the Romanian market
  • The possibility to work remotely (maximum 2 days/week) and to be at least 3 days/week in the offices in Bucharest (AFI Tech Park)
  • Meal allowance
  • Private health insurance