Workster is partnering with a leading travel management, corporate card, and expense management company to recruit a Senior Business Travel Consultant to join their Portugal-based team.

In this role, you will provide high-quality support to corporate travelers, handling bookings for accommodations, flights, rail travel, and other business travel services. You will be responsible for ensuring seamless travel arrangements, assisting with self-service tools, and ensuring compliance with company and customer policies.

This is a full-time position, offering the flexibility of remote work across Portugal or a hybrid model in Lisbon.

Key Responsibilities

  • Provide customer support via chat, calls, and emails, ensuring a smooth travel experience
  • Stay up to date with relevant travel information, destinations, and service providers
  • Assess customer needs, urgency, and preferences efficiently
  • Handle complex travel bookings, including flights, rail, accommodations, and additional services
  • Assist customers with self-service options on travel platforms and apps
  • Ensure responses are timely and aligned with service level agreements (SLAs)
  • Maintain compliance with company and customer policies, following global travel standards
  • Provide feedback to stakeholders on service improvements and key processes
  • Participate in team discussions on industry trends, products, and service providers
  • Stay informed about best practices in business travel
  • Meet attendance, training, and performance expectations

Requirements

  • Fluent English (C1), both written and spoken
  • 5+ years of experience in a business travel consultant role, handling air, rail, and accommodation bookings
  • 3+ years of experience using GDS (Sabre, Amadeus, or Galileo) – Mandatory
  • Experience in customer-facing roles or contact center environments
  • Proficiency with tools such as Gmail, Zendesk, Slack, and Salesforce
  • Ability to work rotating shifts (Monday to Sunday, 7 AM – 11 PM)
  • Strong multitasking and problem-solving skills
  • Ability to work independently and handle customer issues efficiently
  • Professional, empathetic, and excellent communication skills
  • Additional language skills in French, German, Spanish, or Italian are a plus.

The Offer

  • Competitive remuneration package based on experience, skills, and performance
  • Flexible work model – Remote (Portugal) or Hybrid (Lisbon)
  • Medical, dental, and vision plans with premium coverage
  • Paid parental leave and bereavement leave
  • Subsidized commuter benefits
  • Mental health support programs
  • Connectivity stipends to support remote work
  • Guidance, training, and career development tools