Workster partners with a leading Outsourcing/BPO company that is looking to recruit a Subject Matter Expert who speaks Polish and English in Romania. The employee would be supporting customers and partners of an alimentary supplements brand.

Your Role

  • Take inbound calls, emails, tickets, and chats with existing customers and partners to solve their issues within guidelines
  • Ensure the delivery of an efficient and very high quality customer experience at every contact
  • Update the database of customers and document activities and history for further contacts and campaigns
  • Comply with schedule and policies
  • Identifies potential sales leads and transfer to sales team where applicable

 

Your Qualifications

  • Based in or willingness to move to Romania
  • Excellent written and verbal communication skills in Polish (C1) and English (B2)
  • Good computer skills
  • Ability to work under pressure of time in order to achieve targets
  • Responsible and reliable attitude
  • Very good customer service skills with pleasant, friendly voice
  • High motivation and enthusiastic approach
  • Planning skills
  • Effective decision making

The Offer

  • Excellent remuneration package based on experience, skills and performance
  • Relocation applicable if relocating from outside of Romania
  • Sign-on bonus and performance bonus
  • Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
  • Fully paid training
  • Guidance and tools to reach your full potential