Workster is parterning with a leading B2B solution provider who are looking to recruit a Team Leader Surveillance Operator for their offices in Bogota, Colombia.

Your Role

  • Review and verify incidents reported by the studio, ensuring quick resolution.
  • Prepare reports for possible disciplinary actions or staff performance reviews.
  • Operate security systems to maintain effective surveillance.
  • Test and evaluate online gaming surveillance software regularly to identify any issues.
  • Work closely with the QA team and developers to ensure everything functions properly.
  • Create and update detailed reports and logs, documenting all activities, incidents, and testing outcomes for transparency and accurate record-keeping.
  • Monitor both physical premises and online platforms for any suspicious activities. Report any violations to management immediately. Ensure video monitoring systems and security devices are working smoothly.
  • Regularly assess the performance of online systems and suggest improvements or updates based on  findings to ensure optimal system functionality.

Your Qualifications

  • Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication.
  • Minimum of 2 years as a Team Leader or Surveillance Operator in the iGaming sector, or with live gaming products.
  •  Skilled in using and maintaining surveillance software, video monitoring systems, and security devices.
  • Strong analytical skills to thoroughly review roulette wheels and online gaming activities, identifying any irregularities or suspicious behavior.
  • Ability to generate precise reports and maintain detailed logs.
  • Willingness to work flexible hours, including 8-hour shifts and weekends, to accommodate business needs.
  • Proficient in Microsoft 365 for creating reports, managing communications, and handling documentation.
  • Proven experience in the technical analysis and calibration of roulette wheels to maintain accurate gameplay, would be considered an advantage.
  • Familiarity with advanced surveillance systems and software to enhance overall system performance.

The Offer

  • Competitive Salary with bonus opportunities based on performance
  • Paid Training to familiarise with the company’s high standards and procedures
  • Private Health Insurance for comprehensive medical coverage
  • Opportunities to advance within a global tech company