Workster is parterning with a leading B2B solution provider who are looking to recruit a  Training Manager for their studios in Belgrade, Serbia.

Your Role

  • Align training and quality initiatives with organizational goals in collaboration with senior leadership and cross-functional teams.
  • Develop, update, and manage training materials, SOPs, and departmental documentation.
  • Lead and supervise training staff, ensuring adherence to company standards and effective team performance.
  • Plan, deliver, and oversee coaching sessions, workshops, and employee development programs.
  • Coordinate and monitor team operations to meet departmental KPIs and ensure timely task completion.
  • Analyze training data to identify improvements, implement enhancements, and support staff readiness for new products or services.
  • Manage employee performance evaluations, provide regular feedback, and report training outcomes to senior management.
  • Oversee the planning, logistics, and execution of training initiatives, including reporting and performance trend analysis.

Your Qualifications

  • Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication.
  • Minimum of 3 years of leadership experience, preferably overseeing teams of 20 or more employees.
  • Proven leadership skills with a demonstrated ability to drive team performance and achieve strategic goals.
  • Strong verbal and written communication skills in English, with the ability to engage effectively at all organizational levels.
  • Proactive and assertive mindset with the ability to manage projects independently or within a team environment.
  • Strategic thinker with experience in planning and executing long-term initiatives.
  • Strong decision-making and problem-solving capabilities, especially in high-pressure environments.
  • Focused on both people and process, with a commitment to maintaining and improving existing workflows.
  • Demonstrated ability to create and implement effective training programs.
  • Familiarity with tracking and utilizing KPIs to measure and improve performance.
  • Experience leading a training function is preferred; industry-specific experience (e.g., gaming) is a plus.
  • Proficient in Microsoft Office Suite and related tools for documentation and task management.

The Offer

  • Excellent remuneration package based on experience, skills, and performance
  • A dynamic international team with a positive and friendly atmosphere
  • Guidance and tools to reach career potential
  • Paid training
  • Private health insurance after 6 months
  • Free gym membership
  • Relocation support