Workster partners with a leading Outsourcing/BPO company that is looking to recruit Turkish-speaking Advertising Support Experts for their offices in Lisbon. As an Advertisers Support, you will support Facebook and Instagram advertisers, helping them to grow in an innovative and fast paced environment. Advertisers and agencies contact Facebook to request post-sales assistance and/or troubleshooting guidance using this service. Thus, your main purpose is to improve the Facebook advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform and helping them to use its tools and features.

Your Role

  • Provide support to small and medium-sized businesses (SMBs) across multiple channels – chat (live channel), email and phone (Outbound calls are mandatory for emails and highly
    recommended for chat, to ensure the query has been solved in a timely manner), both in Turkish and English;
  • Provide pre- and post-sales support for all self-service products;
  • Provide product and tool support to improve clients’ experience;
  • Identify trends and solve problems facing multiple SMB clients..

Your Qualifications

  • Fluent Turkish (C2) and  English at good level (B2-C1)
  • Previous customer service experience is a big plus
  • Based in Lisbon or willing to relocate
  • Strong communication skills
  • Achievement and goal oriented
  • Motivated and self-starter
  • Dynamic and Energetic

The Offer

  • Excellent remuneration package based on experience, skills and performance
  • Fantastic relocation package, including permanent accommodation
  • Full-time contract
  • Great office location in Lisbon
  • Full paid training about the company and the project you will be working on
  • Career development program and specialized courses
  • Opportunities for a career abroad through the International Mobility Program
  • A dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential.